Thursday, September 20, 2012 11:03:53 AM
Full Real Time support for Panasonic switches
The Kelmar call suite RT product allows users to see calls in progress thus providing managers with a snapshot of the current state of play with their telephone system. This is another example of bringing call centre features to smaller businesses.
All businesses need instant information in the modern office. By providing an RT view of the phone system managers will be able to move resources around to cope with demand and equally important free up resource when they are not so busy. Maximising staff usage like this can save money and improve productivity dramatically.
The Call Suite can also be used to provide call control with the panasonic allowing users to execute sophisticated telephony operations directly from their desktop, with a single click of the mouse.
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